Refund policy
📋 Final Return Policy Template
Hygiene & Return Policy
Due to the personal and hygienic nature of cosmetic products (lip liners, lip glosses, and eyelashes), we strictly do not accept returns or exchanges on any opened, unsealed, or used items. Eyelashes are categorized as strictly Final Sale upon checkout.
Due to the personal and hygienic nature of cosmetic products (lip liners, lip glosses, and eyelashes), we strictly do not accept returns or exchanges on any opened, unsealed, or used items. Eyelashes are categorized as strictly Final Sale upon checkout.
Returns for Eligible Items:
If you need to return a qualified item (such as an incorrectly shipped or unopened product), please note the following conditions:
If you need to return a qualified item (such as an incorrectly shipped or unopened product), please note the following conditions:
- Condition: Items must be in their original, sealed, and unopened packaging to be eligible for a return.
- Return Shipping: Customers are responsible for the cost of return shipping. Original shipping fees are non-refundable.
Cancellations & Fee Processing:
- 1-Hour Window: Customers have 1 hour from the moment of purchase to self-cancel an eligible order.
- Restocking Fee: Orders canceled within our 1-hour self-serve window are subject to a 3% fee to cover non-refundable credit card processing costs [Shopify 1].
- Wrong or Defective Items: If we made a packing error or sent you the wrong item, please contact our support team at houriya@houriyabeauty.com within 7 days of delivery. The item must be completely unopened and sealed to qualify for a free correction or replacement.