FAQ

Frequently Asked Questions

Shipping & Delivery

How long does the delivery take?
UAE: 1–2 business days
GCC: 3–7 business days depending on the destination
Delivery times may vary during holidays or high-volume periods

Refund & Exchange

Do you offer returns or exchanges?

Due to the nature of cosmetics, all sales are final for hygiene reasons . However, if your item arrives damaged, please contact us within 24 hours at houriya@houriyabeauty.com.

How do I track my Refund?

For updates on your refund status, please review the confirmation email you received from us.

Orders

What are my payment options?

We accept major payment methods, including , Visa, MasterCard, American Express, and apple Pay.

How to track my order?

You will receive a confirmation email after placing your order. Once your order is shipped, we will notify you and provide tracking details so you can follow your delivery with the designated shipping partner.

How do I cancel or change my order?

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.

How can I contact Houriya Beauty?

You can reach us anytime at houriya@houriyabeauty.com or DM us on Tiktok

www.tiktok.com/@houriaainas1